Return & Refund Policy

At RK Mart, we strive to ensure that every customer receives high-quality products and a smooth shopping experience. While we take great care in packaging, checking, and delivering your order, we understand that sometimes a product may not meet expectations. This Return & Refund Policy explains in detail how returns, exchanges, and refunds are handled. By placing an order through our store, you agree to the terms below.

1. Eligibility for Returns

We accept returns only under specific conditions. The product must be unused, undamaged, and in the original packaging with all tags, accessories, and manuals intact. Items that show signs of use, damage, wear, or alteration will not be eligible for return. The request must be made within the allowed return window, which is stated below. Products damaged due to mishandling, misuse, or accidental breakage by the customer will not qualify for a return or refund.

2. Return Window

Customers must notify us within 48 hours of receiving the product if they wish to return or report an issue. Any request made after this period may not be accepted. This timeframe ensures fairness and helps us maintain product quality standards.

3. Non-Returnable Items

Certain items are strictly non-returnable for hygiene and safety reasons. These include skincare items, beauty products, personal care items, undergarments, food products, or any sealed package opened by the customer. Customized items, digital products, discounted products, or items purchased during sale events are also not eligible for return or refund. Please check the product description before purchasing.

4. Return Process

To initiate a return, you must first contact us via email at rkmart786.store@gmail.com with your order number, clear pictures or videos of the product, packaging, and a detailed explanation of the issue. Our support team will evaluate your request and inform you if the item qualifies for return. If approved, the product must be sent back to us in its original condition. Customers are responsible for return shipping charges unless the return is due to a mistake from our side. Returns sent without approval will not be accepted.

5. Damaged or Defective Products

If you receive a damaged, broken, faulty, or incorrect product, you must notify us within 48 hours with clear video proof recorded at the time of unboxing. Without video evidence, we may not be able to process your complaint. In cases where the mistake is from our side, we will offer a replacement or an exchange at no extra cost. If the exact item is unavailable, we may offer store credit or a full refund, depending on the situation.

6. Incorrect Size or Wrong Selection by Customer

If a customer selects the wrong size, variant, or product, it will not be considered our fault, and such orders will not qualify for a refund. In certain cases, we may allow an exchange if the product is still in perfect condition, but the customer will be responsible for all shipping charges both ways. Approval is subject to availability and internal policies.

7. Refund Approval Criteria

Refunds are only approved after we have received and inspected the returned product. Our team carefully checks the item to verify that it matches the claimed issue and is in original condition. Refund approval is not guaranteed. We reserve the right to reject refunds if the product is damaged, worn, altered, incomplete, or returned without following the guidelines.

8. Processing Time for Refunds

Once your refund is approved, it may take 7–14 business days for the amount to be processed. The timeframe may vary depending on your bank or payment provider. Refunds will be issued through the same payment method used during purchase unless otherwise specified. In case of Cash on Delivery (COD) orders, refunds may be provided through bank transfer or store credit only.

9. Shipping Costs

Shipping fees are non-refundable under all circumstances. If a customer returns a product for personal reasons (such as change of mind, dislike, wrong choice), the cost of return shipping will be borne entirely by the customer. If the return is due to an error on our part, we will cover the shipping charges.

10. Exchange Policy

Exchanges are allowed only once per order and only for eligible products. Returned items must pass inspection before an exchange is processed. Exchanges depend on availability. If the required item is unavailable, customers may opt for store credit or another product of equal value. Exchanges are not allowed for sale items or non-returnable categories.

11. Change of Mind

We do not accept returns or provide refunds if a customer simply changes their mind after receiving the product. Please review descriptions, sizes, and product details carefully before placing your order. Our team is always available to assist with queries before purchase.

12. Order Cancellation

Orders can only be cancelled within 1 hour of placing them. Once processed or shipped, cancellations will not be accepted. COD orders that are refused upon delivery may affect the customer's future ordering eligibility.

13. Missing or Wrong Items

If your parcel is missing an item or contains the wrong product, you must report it within 48 hours of delivery along with clear unboxing video proof. We will verify and send the correct item or offer a resolution.

14. Customer Responsibility

Customers must ensure proper packaging of the product when returning it. Any damage caused during return shipping will be the customer's responsibility and may affect refund approval. Please keep the courier receipt and tracking number until the return is fully processed.

15. Contact Information

For any issues, complaints, or return requests, you may contact our support team at:
📧 rkmart786.store@gmail.com
We aim to respond to all queries as quickly as possible and provide a fair, transparent resolution.