Shipping Policy
At RK Mart, we work hard to ensure that every order is delivered safely, accurately, and on time. Our Shipping Policy has been carefully prepared to give customers full clarity on how orders are processed, packed, shipped, and delivered. By purchasing from RK Mart, you agree to the procedures and conditions described below.
1. Order Processing Time
Once an order is placed, our team begins verification, quality checks, and packaging. Processing usually takes 1 to 3 business days, depending on the product type, availability, and order volume. Orders placed during weekends, public holidays, or sale events may require additional time due to high demand. We ensure every product is properly inspected before dispatch to maintain quality and prevent delivery issues.
2. Shipping Duration
Delivery time depends on your city and location. On average, orders are delivered within 3 to 7 business days after dispatch. Urban areas generally receive faster delivery, while rural or remote regions may require extra transit time due to courier schedules. Delivery timelines may vary due to weather conditions, courier delays, road issues, or unforeseen circumstances beyond our control.
3. Cash on Delivery (COD) Orders
We offer Cash on Delivery for eligible locations. Customers must ensure correct address details and be available at the time of delivery. If the courier attempts delivery but the customer is unavailable or refuses the parcel without valid reason, the order may be marked as “refused.” Such behavior may affect the customer’s ability to place COD orders in the future. Please keep your phone accessible for courier calls to avoid delays.
4. Shipping Charges
Shipping fees vary depending on your location and the weight/size of the product. The applicable charges (if any) will be shown at checkout before you confirm your order. Some promotional campaigns may include discounted or free shipping offers, but these may apply only for a limited time or specific categories. Shipping charges are non-refundable under all circumstances unless the mistake is on our side.
5. Address Accuracy
Customers are responsible for providing complete and accurate shipping information. Incorrect addresses, missing details, or wrong contact numbers may lead to delays or failed deliveries. If an order is returned to us due to incorrect address details, the customer may be required to pay additional shipping charges for re-delivery. RK Mart will not be responsible for delays or losses caused by inaccurate address information.
6. Order Tracking
Once your order is dispatched, you will receive an SMS or email with tracking details. The tracking number will allow you to monitor the delivery progress through the courier’s official website. Tracking information may take a few hours to update after dispatch. In some cases, minor delays in tracking updates may occur due to system or network issues.
7. Packaging & Handling
Each product is carefully checked and securely packed to prevent damage during transit. Fragile items receive extra protective packaging. Our warehouse team follows strict quality standards to ensure your items arrive in perfect condition. If a customer receives a parcel that appears damaged, dented, or tampered with, we strongly recommend recording a video during unboxing to support any claim.
8. Delivery Attempts
The courier will usually make up to two delivery attempts. If the customer is unavailable during both attempts, the parcel may be returned to us. In such cases, the customer may be charged for re-shipping. Customers should ensure that they or an authorized person is present at the given address to receive the order.
9. Delayed Deliveries
While we strive to deliver orders within the estimated timeframe, delays may occur due to weather, political issues, courier strikes, logistical challenges, or high-volume seasons such as sales and holidays. RK Mart cannot be held responsible for delays that occur after the parcel has been handed over to the courier company. However, we will do our best to assist and resolve the issue as quickly as possible.
10. Lost or Missing Packages
If a parcel goes missing during transit or is marked as delivered but not received, customers must report the issue within 48 hours of the status update. We will coordinate with the courier to investigate. Resolution may take several working days depending on the courier’s internal procedures. Refunds or replacements will only be provided once official confirmation from the courier is received.
11. Damaged Products During Shipping
If a product arrives damaged, broken, or faulty, customers must contact us within 48 hours of delivery with clear video proof recorded during unboxing. Without proper evidence, we may not be able to assist. If the damage is verified, we will offer a replacement or store credit depending on product availability.
12. International Shipping
At this moment, RK Mart primarily ships within Pakistan. International shipping may be introduced in the future, and we will update this policy accordingly. Please check our store announcements for updates.
13. Undeliverable Locations
Certain remote or restricted areas may not be serviceable by our courier partners. In such rare cases, our support team will contact you to discuss alternative delivery options or process a refund if delivery is not possible.
14. Change in Shipping Address
Address changes can only be accommodated before the order is dispatched. Once the package is shipped, we are unable to modify the delivery address. Customers must ensure they input the correct address at checkout.
15. Order Verification
Orders may be subject to additional verification steps if our system detects incomplete information, unusual patterns, or high-value transactions. Verification may include a confirmation call or email. Orders will only be shipped after verification is completed.
16. Customer Support
If you experience any issue related to shipping, tracking, or delivery, you may contact our team at rkmart786.store@gmail.com. Our goal is to assist you promptly and ensure you have a smooth shopping experience.