Terms Of Services

Welcome to RK Mart. These Terms of Service govern your access to and use of our website, products, and services. By visiting our store, placing an order, or interacting with our platform in any way, you agree to be bound by the rules, responsibilities, and conditions outlined below. Please read every section carefully, as these terms ensure clarity, transparency, and protection for both the customer and the store.

1. Acceptance of Terms

By accessing our website or making a purchase, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms of Service. If you do not agree, you must discontinue using the website immediately. Continued usage constitutes full acceptance of all policies, including Privacy Policy, Refund Policy, Shipping Policy, and any other guidelines provided by RK Mart.

2. Modification of Terms

RK Mart reserves the right to update, revise, or modify these Terms of Service at any time without prior notice. Changes become effective instantly upon posting on our website. It is your responsibility to review this page regularly to stay informed. Continued use of the platform after changes means you accept the updated terms.

3. Eligibility to Purchase

By placing an order, you confirm that you are of legal age according to your country’s laws and are fully authorized to use the payment method selected. If you are using someone else’s payment details, you guarantee that you have their explicit permission. RK Mart is not responsible for unauthorized transactions.

4. Accuracy of Information

Customers must provide complete, truthful, and accurate information when placing orders. This includes name, address, phone number, and payment details. RK Mart is not liable for delivery failures, delays, or losses resulting from incorrect or incomplete information provided by the customer.

5. Product Descriptions

We strive to present product descriptions, images, specifications, and details as accurately as possible. However, minor variations may occur due to screen differences, lighting, or manufacturing updates. RK Mart does not guarantee that all product descriptions are entirely error-free. If a product does not meet expectations, our refund and return policies will apply.

6. Pricing and Availability

All prices listed on our website are final unless stated otherwise. Prices may change at any time due to promotions, supplier updates, or market conditions. Product availability may vary, and items added to your cart are not reserved until checkout. If a product becomes unavailable after payment, we will notify you and issue a refund or offer an alternative.

7. Orders and Acceptance

After placing an order, you will receive a confirmation email. This does not guarantee that the order has been accepted. RK Mart may cancel or refuse orders for reasons such as payment issues, suspicious activity, incorrect pricing, out-of-stock items, or quality concerns. We reserve full authority to decline any order without explanation.

8. Payment Terms

We accept various payment methods depending on your location. By submitting payment, you authorize us to charge the full amount for all items, taxes, and shipping fees. If a transaction is flagged as suspicious or incomplete, we may hold or cancel the order. Cash on Delivery orders must be paid in full upon receipt.

9. Shipping and Delivery

Shipping timelines are estimates and not guaranteed deadlines. Delays may occur due to courier issues, weather, traffic, or other uncontrollable factors. Once a parcel is handed over to the courier, RK Mart is not liable for delays or handling issues. All shipping details, rules, and exceptions are outlined in our Shipping Policy.

10. Risk of Loss

All purchased items become the customer’s responsibility once handed over to the shipping courier. RK Mart is not liable for lost, stolen, or damaged parcels unless confirmed to be due to internal error. For claims, customers must follow the proper reporting procedure with clear proof.

11. Returns, Refunds & Exchanges

All return, refund, and exchange requests must follow the rules specified in our Return & Refund Policy. Customers must provide proper video and photo proof where required. Products that fail to meet the return conditions will not be accepted. RK Mart reserves the right to reject refunds for any violations of policy.

12. Prohibited Activities

Users must not engage in harmful or illegal activities on our website. This includes hacking attempts, spreading viruses, scraping data, using fake identities, placing fraudulent orders, or interfering with website functionality. Violation of these rules may result in legal action, order cancellation, or permanent ban from the store.

13. Intellectual Property Rights

All content on the RK Mart website—including logos, text, images, graphics, videos, and design—is the intellectual property of RK Mart. Copying, reproducing, distributing, or modifying any content without written permission is strictly prohibited. Unauthorized use may result in legal action.

14. Third-Party Services

Our website may use third-party tools, services, or plugins to enhance performance. These third parties have their own terms and privacy policies, and RK Mart is not responsible for their actions. By using our website, you agree to comply with any third-party policies relevant to your interaction.

15. User Accounts

Customers may create accounts to save information or track orders. You are responsible for safeguarding your login details and ensuring no unauthorized person accesses your account. RK Mart is not liable for misuse caused by shared login information or weak passwords.

16. Limitation of Liability

To the fullest extent allowed by law, RK Mart is not responsible for any direct, indirect, incidental, or consequential damages resulting from your use of our website or products. This includes losses caused by delays, defects, misuse, unauthorized access, or technical errors. Customers use the service at their own risk.

17. Indemnification

By using our store, you agree to indemnify, defend, and hold RK Mart harmless from any claims, losses, liabilities, damages, or legal actions arising from your misuse of the website, violation of policies, or breach of these Terms of Service. You are responsible for any consequences resulting from your actions.

18. Termination of Service

RK Mart reserves the right to terminate or restrict access to our website at any time without notice. This may happen if suspicious activity, policy violations, misuse, or fraudulent behavior is detected. Termination does not affect our right to seek compensation for damages or losses caused by the user.

19. Governing Law

These Terms of Service are governed by the laws of Pakistan. Any disputes, disagreements, or claims will be handled under the jurisdiction of relevant Pakistani courts. Users agree not to dispute these terms based on location or international regulations.

20. Contact Information

For questions, complaints, clarifications, or legal concerns, you can reach us at:
📧 rkmart786.store@gmail.com
We aim to respond promptly and assist with any issue in a transparent and professional manner.